Knowledgebase - CentralVA.net

Accessing the Stop-Spam Control Panel The StopSpam Control Panel allows you to view quarantined messages, adjust spam settings, manage...

Adding or Removing Users and Domains All user accounts and protected domains within the Central VA Net StopSpam Filter are provisioned...

Adjusting Spam Sensitivity The spam sensitivity level determines how aggressively the Central VA Net StopSpam Filter...

Configuring DNS (MX Record Setup) To ensure all mail is filtered through the Central VA Net StopSpam Filter, your domain’s DNS...

Contacting Support For help with configuration, login, or delivery issues:

How the Stop-Spam Filter Works When someone sends an email to your domain, the message first passes through the Central VA Net...

Managing Approved and Blocked senders Approve and block sender settings help you control which senders are allowed or blocked....

Overview of the Central VA Net Stop-Spam Filter The Central VA Net Stop-Spam Filter is a cloud-based email protection system that scans inbound...

Quarantine Retention and Delivery Behavior Message Type Retention Action Spam/Junk 14 days Auto-deleted...

Troubleshooting Common Issues Problem Likely Cause Recommended Fix Not receiving email DNS or MX records...

Viewing and Releasing Quarantined Emails Suspicious or bulk messages are placed into quarantine for 14 days before being automatically...